How We Support Families and Visitors
At Pinfold Care Home, we believe that family involvement and strong connections are essential parts of a resident’s mental and emotional well-being. Moving into a care home is not just a transition for residents but also for their families, and we strive to make that transition as smooth and inclusive as possible. Our approach is built on open communication, flexible visiting, and continuous engagement.
From the moment a resident joins our community, we encourage families to remain actively involved. We welcome visitors with an open-door approach during set visiting hours, with the flexibility to accommodate special arrangements when needed. Visits are made comfortable and private spaces are available for more intimate moments of connection. Our staff ensures that each visit is relaxed and welcoming, providing both residents and their loved ones with an environment where they can share quality time without worry.
Beyond physical visits, we understand that staying connected takes many forms. We assist residents in making regular phone and video calls to family and friends, especially when distance or health concerns make in-person visits challenging. We also facilitate communication through letters and emails, which are delivered with care and attention.
Family involvement is encouraged not only through visits but also in the daily life of the care home. Families are invited to participate in events and celebrations, offering opportunities for shared experiences and joyful moments. Regular care updates and family meetings ensure that families remain informed and engaged in their loved one’s well-being and care plans.
We also recognise that this journey can be emotionally challenging for families. Our team is here to offer guidance and support, addressing concerns and providing reassurance whenever needed. From answering questions to offering resources on navigating mental health care transitions, we stand beside families every step of the way.
At Pinfold Care Home, our goal is to foster a sense of community that extends beyond our residents to include their families and loved ones. Through warmth, openness, and communication, we ensure that connections remain strong, and every resident feels supported not only by our team but by those who matter most to them.